Cost savings stemming from a boiler service and good customer service

We are always to happy to hear feedback from our Viessmann Trained Installers, especially when this feedback involves excellent customer service and cost savings provided to their customers.

One example of this is provided by the servicing of one of our Vitodens 100-W boilers in March 2017, by one of our Viessmann Trained Installers, Paul Spence.

Previously installed incorrectly with no controls fitted, blocked hoses and a blocked plate heat exchanger by another installer, the customer’s boiler was in desperate need of an overhaul.

Upon Paul’s recommendation to the customer, he undertook the following:

  • Full boiler strip down and clean
  • New system pump and water treatment measures
  • Weather compensation upgrade
  • A system flush

In August, the customer contacted Paul and informed him that her monthly direct debit to her energy provider had been increased from £75 pcm to £85 pcm. Concerned by this monthly increase and the need for her to make a top up payment of £130, she initially felt that she had been ill-advised.

However, of course this was not the case. Upon looking further into it, Paul could clearly see that the increase in monthly payments did not tally with the reduction in daily average meter readings which were significantly lower than in the previous 12 months.

Paul visited the customer and helped her to log into her account on her energy provider’s website. Within the account there is a section for annual usage and a graph showing the usage for each quarter. Using the data provided, Paul was able to show the customer that her heating is now controlled, her boiler functions efficiently and that her gas usage had reduced by 30% between March and June 2017 compared to the previous year.

Going above and beyond with his levels of customer service, Paul also identified that the customer’s energy provider had increased their standing charge and price per kWh by over 10% on gas, and even more electricity, accounting for the increase in her monthly direct debit. Not satisfied with this monthly increase, Paul entered her details into a comparison website and found her a new energy supplier who provided her with a £380 reduction on her dual fuel account.

An excellent example of good customer service and proof that a properly serviced and maintained boiler, featuring weather compensation control, will save fuel, CO² emissions and money for the customer.

Do you need expert advice? Contact a Viessmann Trained Installer