Vitoguide – the centre for innovative digital services - Coming soon

Viessmann is now offering its trade partners an innovative solution for monitoring heating systems with Vitoguide software. The system user benefits from greater reassurance, the trade partner keep a constant watch over the heating systems for which they are responsible online.


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Customer ties

Your customers' data and information on their heating systems in one central place, accessible around the clock.

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Greater professionalism

With the help of Vitoguide, faults can be pinpointed early – even before your customer reports them.

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Reduce costs

Solve reported faults without leaving your desk and avoid incurring unnecessary travelling costs.

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Quickly installed

Install Vitoconnect, activate ViCare and enable service for Vitoguide in less than 15 minutes.


Make Vitoguide work for you and your customers

●  Install Vitoconnect for your customers
●  Your customer can hook up to Vitoconnect using their WiFi and register using the ViCare app
●  They can register you as their trade partner on the ViCare app and activate the remote service
●  You accept the remote service request in the Vitoguide software
●  Your benefits: remote maintenance, automated messages, show fault displays and much more.
●  Your customer enjoys your personal service and the ViCare app features


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System overview

 

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Vitoguide

Log in and try it for yourself. Get to grips with Vitoguide by directly starting your own system or that of a member of your staff. Still not signed up? Contact your Viessmann sales advisor.  

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ViCare app

ViCare is the key to unlocking your Vitoguide experience. ViCare makes operating the heating system very straightforward and intuitive for your customers. For example, they are able to preset the temperature they find most comfortable. And a very important feature for your customers: They can immediately connect to their trade partner.

Vitoconnect 100 WiFi module - connections

Vitoconnect 100 WiFi module

The WiFi module Vitoconnect 100 is the interface between boiler and app. It hardwired to the Vitotronic control unit. A wall mounted adaptor, which measures only 10 x 10 centimetres is provided. A plug-in power supply unit is included in the standard delivery.

The Vitoconnect 100 hooks up to the local WiFi network via plug & play. To register, all you need to do is use your smartphone to scan the QR code attached. Vitoconnect 100 is compatible with mobile terminal devices with iOS (V8.0 or higher) and Android (V 4.4 or higher) operating systems.

Once the ViCare app is up and running, you can set up Vitoconnect and also get linked up to your local contractor in Vitoguide.

The Vitoconnect 100 incorporates a comprehensive approach to security, which has successfully passed a VDE Smart Home information security test.