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Maintaining warranty protection

Regular servicing is required under the terms of your boiler guarantee or extended warranty. This means that if you don’t arrange these checks and you then experience a problem with your appliance, you may find that your protection is no longer valid - leaving you facing the cost of repairs or replacement.

What does a boiler service include?

A boiler service is carried out by a Gas Safe registered engineer and it includes a full inspection of boiler components. Your engineer will remove the casing of the appliance and check everything from the main injector, spark probe and burner to the heat exchanger, electrical connections and controls. They will also look at the seals, pipework and combustion releases, and make sure your appliance is functioning at the right pressure.

Your engineer will replace damaged or worn parts as required too and clean components as necessary to help ensure your boiler is operating as efficiently and effectively as possible.

What should I do if I suspect a gas leak?

If you smell gas or have reason to suspect a gas leak, do not wait for a boiler service. Make sure that you or your family are not in immediate danger, evacuate the building immediately and call the Gas Emergency Service on 0800 111 999.

For more information about what to do if you suspect a gas leak, we recommend reading our handy guide.

Gas safety checks

A gas safety check is different to a service, but the two things can be done together. A gas safety check includes all the tests and checks required to make sure your boiler is safe to use. This means ensuring that the appliance is physically stable, the gas is burning as it should and any chimneys or flues are working correctly. It’s important to be aware that this check doesn’t help to maintain the reliability and performance of your appliance.

A boiler service in contrast includes all of the safety checks mentioned above, as well as other inspections, checks and cleaning as specified in the boiler manufacturer's instructions.

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Boiler service offers

We offer a range of service types depending on your requirements. These are all conducted by our own nationwide team of engineers.

  • Service only
  • Fixed price repair
  • Fixed price repair plus service

Looking for fault code information?

Use our fault code finder tool to help diagnose any issues.

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