If you’re having issues with your heating system you should never attempt boiler repairs yourself. Only use a competent, Gas Safe registered engineer to carry out any work. Professionals understand the dangers involved in gas boiler repair and are trained to anticipate problems as they arise. Using a non-registered engineer may invalidate your warranty, so it’s always best to play it safe.

Selecting a boiler repair company© EtiAmmos / Shutterstock.com

Finding a gas boiler repair company

If you’re looking for a trustworthy boiler repair engineer then use our find an installer tool. There you’ll find all of the Gas Safe registered Viessmann engineers in your area. Remember though to check their Gas Safe ID card when they arrive because not all engineers are qualified to do all types of work, for instance they may only be certified to work on electric boiler repairs.

In the UK we have a lot of choice when it comes down to selecting a boiler repair company. Although the Gas Safe register is the first place you should visit for gas boiler repair engineers, there are many different companies to choose from. Picking the right one can be tricky because no one wants to go through the nightmare of dealing with a bad workman.

National vs. local repair companies

Large organisations already have credibility and trust, which is why many people choose them when looking for a residential boiler repair company. They often have many heating engineers on their books, so they’ll be able to find the right engineer for your needs. The downside is that you may pay more for your electric boiler repair bill.

Going local:

Another option is to consider using a local gas boiler repair company. The upside is that you’re likely to pay less for repair of your heating system, but are they trustworthy?

Fortunately these days there are a number of websites where you can read reviews beforehand to get a good idea of the gas boiler repair companies service level. Another option is to ask friends or family members if they are local to you. Getting word of mouth recommendations from people who’ve experienced similar faults is always a good approach to take.

What to look for in a boiler repair company

1. Years in operation

A boiler system repair company that has been in business for a long time will have done so for a reason. Usually that reason is because they have a solid customer base that is loyal to them. Businesses that have bad customer experience rarely hold onto their customers. So if they’ve been in operation for a long time that’s definitely a tick in the right box.

2. Manufacturer partners

A reliable service provider is often part of a network. They work closely to manufacturers to that they can provide the very best support for gas boiler repairs. Having the skills and knowledge of specific boiler manufacturers can often save you money in parts and labour time.

3. Cost

Cost is always a factor when selecting a company. The rule of thumb is to arrange three quotes if you can. This might seem a lot of effort but the quotes for boiler system repairs can fluctuate greatly. Paying too much money for your repair is wasteful, whereas choose the cheapest and you might be disappointed with the service level.

In some instances you might want to get a quick quote over the phone, but be wary of gas engineers who do. There are a number of factors that could impact on quoting for a boiler repair and it’s unlikely that someone could identify your problem over the phone. It’s likely to lead to additional costs later.

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4. Customer care and support

One of the most important aspects to selecting a boiler repair company is to understand their customer care policy. Smaller businesses may not have a formal document but it’s quite easy to gauge if the gas engineer is competent and considerate. 

Aspects such as safety and cleanliness are important during the job, but if there is a problem at a later date, are they there to support you? We suggest after they’ve quoted and you’re considering using them to ask for references from recent jobs. That way you’ll get an objective viewpoint from people who have experienced the gas boiler repair company first-hand.

5. Ask the tradesman what they plan to do

Although you might not have much of an idea of how a boiler works, a good gas engineer should be able to explain what they plan to do. If they can’t then there’s a good chance they are unsure of the job at hand, this could lead to more expense later.

6. Check for professional qualifications and accreditations

Most trades people are time served, which means they’ve studied on the job. Ask if they have qualifications such as City & Guild in plumbing and domestic heating or a relevant NVQ. Equally find out if they are members of any professional bodies such as the Association of Plumbing and Heating Contractors (APHC).

Final thought

We suggest asking for a completed, signed and written report from your gas boiler service engineer after they’ve performed repairs. It can happen that boiler repair companies will overlook this aspect, but for your peace of mind it should be expected of them.

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