In response to the latest guidance and advice from the UK Government and Public Health England, we’ve added some practical steps in order to protect both our customers and colleagues. We are actively monitoring the latest updates and advising both our teams at head office, and our colleagues in the field who are actively visiting households to provide maintenance and support.
We will be prioritising those who have an urgent need for heating and hot water in the first instance, with the resources we have available. If you are currently self-isolating, or suspect that you might be suffering from Coronavirus, we ask that you advise us when booking an engineer visit so that we can plan accordingly.
Our engineers may also be impacted over the coming weeks and in turn, if they display any symptoms they will also be self-isolating. We appreciate that this may stretch our ability to attend every call out. By adopting robust measures now we hope to keep as many engineers available to support vulnerable customers in need of our help.
We ask our customers to practice social distancing and avoid personal contact when an engineer visits your property. This will reduce the chance of catching Coronavirus if no symptoms are apparent. We are also providing our engineers with regular updates in accordance with the latest government guidelines. They have also been made aware of employer guidance and in particular the notes on, Guidance on social distancing for everyone in the UK and protecting older people and vulnerable adults.
Please note that customer service and technical support lines will not operate on Saturdays until further notice.
Thank you for your ongoing support and patience as we work through these challenges.
With the latest instruction from the UK Government to minimise the spread of the COVID-19 virus, we have decided to postpone ALL Training at our Telford Academy that is scheduled to take place up to the 30th April 2020.
Any training that is scheduled to take place after this period will be reviewed, in accordance with instruction from the UK Government and Public Health England (PHE). As soon as replacement dates are available for the Training Academy, we will be contacting you directly, to offer an opportunity to rebook.
The health of our partners employees and our own employees, remains our highest priority as does supporting our NHS and other key frontline services.
Any questions regarding this statement please email firstname.lastname@example.org or call 01952 675032.
Please also continue to monitor our social media channels for further updates.
Thank you for your understanding during these unprecedented times and we look forward to welcoming you to the Telford Academy in the future.