We want to make sure that we provide the greatest possible protection to our customers and staff as we learn more about the Covid-19 outbreak. As decisions are being made on a daily basis we are sharing Viessmann policy updates for additional guidance. This will allow us to provide relevant information and advice for homeowner support whilst keeping everyone as safe as possible. More information can be found on our Coronavirus Policy Updates page.
With the UK set to extend the lockdown even further, it is important we can continue to ensure boilers across the country are functioning.
We are working hard to ensure spares are available for boiler breakdowns and repair. Particularly with a number of merchants being forced to close their doors, the question also extends to where you can access spare parts stock.
Boiler parts are still readily available, with many merchants remaining open during the lockdown. Viessmann is still receiving and dispatching products to local merchants and stockists to ensure our installers are not left without supply.
Click here for a full list of stockists, to check if your local merchant remains open during the lockdown, please check their website or contact them ahead.
To order spare parts, get in contact with your local merchant and request the parts you require. They can then choose to have it delivered to you the installer, or direct to site, to reduce touchpoints.
Spares are still being dispatched via next day delivery if the item is readily available. When ordering the part from your merchant, they should be able to give you an estimate on when it will be available. Depending on which part you require, delivery may take a little longer than usual due to the current lockdown.
Viessmann is still available to help should you require. In line with the latest situational updates on Covid-19 all staff are now working from home. We therefore recommend customers to use our contact email options if they can’t immediately connect by telephone. This will help ensure we continue to deliver a first-class service.
Below are the available departments and contact information.
Viessmann Spares: [Email] spares-uk@viessmann.com [Tel] 01952 675013
Technical Help: [Email] technical-uk@viessmann.com [Tel] 01952 675070
Boiler Breakdown: [Email] aftersales-uk@viessmann.com [Tel] 01952 675060
Other Queries: [Email] info-uk@viessmann.com
If you wish to stay up-to-date on how Viessmann is operating during these the Covid-19 period, simply keep checking in on our dedicated support page.