How do I get hold of spare boiler parts in lockdown?

With the UK set to extend the lockdown even further, it is important we can continue to ensure boilers across the country are functioning.

We are working hard to ensure spares are available for boiler breakdowns and repair. Particularly with a number of merchants being forced to close their doors, the question also extends to where you can access spare parts stock.

Not sure what spare part you need? Discover the Viessmann Spare Parts App. Click here for the guide.

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Are spare parts still available?

Boiler parts are still readily available, with many merchants remaining open during the lockdown. Viessmann is still receiving and dispatching products to local merchants and stockists to ensure our installers are not left without supply.

Is my local heating supplies merchant still open?

Click here for a full list of stockists, to check if your local merchant remains open during the lockdown, please check their website or contact them ahead.

How do I order spare parts?

To order spare parts, get in contact with your local merchant and request the parts you require. They can then choose to have it delivered to you the installer, or direct to site, to reduce touchpoints.

How long does it take to get spare parts?

Spares are still being dispatched via next day delivery if the item is readily available. When ordering the part from your merchant, they should be able to give you an estimate on when it will be available. Depending on which part you require, delivery may take a little longer than usual due to the current lockdown.

Who do I contact if I need help?

Below are the available departments and contact information.

Viessmann Spares: [Email] spares-uk@viessmann.com [Tel] 01952 675013

Other Queries: [Email] info-uk@viessmann.com