Viessmann Limited

If you have any questions, feedback or would just like to get in touch with our friendly staff, contact details and opening times can be found below. Alternatively, leave us a message using the contact form.

Christmas Opening Hours

Between the 25th December and 4th January the offices will be open during normal opening hours, please see the table below for full details.
Date From To
Friday 24th December Open 08:30 17:00
Saturday 25th December Closed
Sunday 26th December Closed
Monday 27th December Closed
Tuesday 28th December
Closed
Wednesday 29th December
*Customer Service and Technical
Open
Open
08:30
*09:00
17:00
16:00
Thursday 30th December
*Customer Service and Technical
Open
Open
08:30
*09:00
17:00
16:00
Friday 31st December
*Customer Service and Technical
Open
Open
08:30
*09:00
17:00
16:00
Saturday January 1st Closed
Sunday January 2nd Closed
Monday January 3rd Closed
Tuesday January 4th Open 08:30 17:00

Address

Hortonwood 30,
Telford,
Shropshire,
TF1 7YP

Phone: 01952 675000
Email: info-uk@viessmann.com

Standard Opening times 

Sales office:          

Monday to Friday 8:30 am to 5.00 pm

Customer Services :  

Monday to Friday from 8:30 am to 5.00 pm*
Saturday from 8:00 am to 1:00 pm*

*Outside office hours, Customer Service calls are routed to a call handling service. We will reply to these on the next working day. 

Technical Advice:        

Monday to Friday 8:30 am to 5.00 pm
Saturday from 8:00 am to 1:00 pm

Please use the email option in the first instance.

Email: technical-uk@viessmann.com

Send us a message

At Viessmann, we don’t just pride ourselves in manufacturing cutting edge boilers and heating systems; we also enjoy a reputation for world class customer service. If you have any questions or feedback about your existing viessmann technology or would like to learn more about how your home could benefit from one or more of our solutions, our Telford based team would love to hear from you. We’ll always endeavour to respond to you as quickly and appropriately as possible.

If you are an existing customer and wish to request operating instructions for your Viessmann appliance, you may find it quicker to go directly to our online document database, where you can find and download the documentation you need free of charge.