The digital service tool for trade partners
As a trade partner, ViGuide supports you with on-site commissioning, service, and maintenance, as well as remote monitoring.
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Many features
Commissioning, Service, Maintenance & Monitoring
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2 Applications
ViGuide Mobile on-site, ViGuide Web in the office
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Remote access
Easily troubleshoot problems and optimize systems
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Automatic notifications
Receive reminders about upcoming maintenance
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Overview
Look at connected systems and system data
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Three packages
Tailor the feature set to your specific needs
ViGuide: Your digital service tool
ViGuide helps you manage jobs more efficiently and deliver better service to your customers. All you need is a heating system connected via Vitoconnect or Viessmann One Base, and customers who use the ViCare app. With ViGuide, you can manage your digital services in one place.
Mobile app for the best on-site service
The ViGuide mobile app is available for iOS and Android devices. It allows you, as a trade partner, to commission Viessmann systems using One Base. This applies to all system components, including Vitocal heat pumps, Vitocharge VX3 energy storage systems, ventilation systems, and combinations of these devices. In addition, the app supports you with other important tasks:
- Connecting heating systems
- Commissioning ViCare components
- Guided replacement of parts
- Viewing connected systems
Video: Using ViGuide on the go
ViGuide Mobile 2.0 makes commissioning even easier
Since September 2026, ViGuide Mobile 2.0 has supported the entire portfolio of the new “intelligent energy” (ie) product generation. This includes, for example, the Vitocal 200-A ie with its available indoor units, as well as the Universal Controller. This controller enables the integration of existing systems and selected third-party products into comprehensive energy systems via the EEBUS communication standard.
Your benefits with ViGuide Mobile 2.0
- Commissioning of the new ie products and cascade solutions
- Reduced effort required for system commissioning
- Fast and reliable system configuration
- Automatic software version check
Fast and intuitive cascade commissioning
You can commission heat pump and energy storage cascades directly using the new ViGuide Mobile 2.0 app. The following systems are currently supported:
- Vitocal 250-A
- Vitocal 150-A
- Vitocharge VX3 energy storage system
This significantly reduces the effort required to set up complex systems.
End-to-end system commissioning in a single process
With ViGuide Mobile 2.0, you can, for the first time, commission complete systems through a seamless, guided process. This allows you to configure the following components together, for example:
- Heat pump
- Energy storage system
- Charging station
- Energy management
There is no need to commission individual devices separately within the system network. This saves you and your employees time and ensures that all system components work together seamlessly.
Automatic product recognition via QR code
By scanning the QR code on the product, the ViGuide Mobile 2.0 app automatically identifies:
- the installed product
- the components installed in the system network
- the correct system configuration
This eliminates the need for manual product selection and makes commissioning even faster, easier, and safer.
Automatic software version check
To ensure that products are always running the latest software version, the ViGuide Mobile 2.0 app automatically checks the installed software version during setup. If a newer version is available, it can be transferred to and installed on the respective product directly on-site using the app.
Why are there both ViGuide Mobile and Mobile 2.0?
During a transition period, ViGuide Mobile and ViGuide Mobile 2.0 will be available side by side. Both apps complement each other and cover the entire product portfolio. In 2027, the two applications will be merged into a single, unified ViGuide Mobile app. The proven web-based version of ViGuide for monitoring, maintenance, and service will remain available with its familiar set of features.
Everything at a glance with ViGuide Web
You can keep track of installation progress at your customers’ sites at all times. ViGuide helps you monitor the status of your systems and identify potential issues early on. With just one click on a system, you’ll get all the relevant information about the technology and the system owners. Everything you need to know as a trade partner is quickly and easily accessible:
- Customer names and contact information,
- heating system type and model,
- operating status,
- serial numbers,
- Wi-Fi signal strength, and
- many other operational data points
Log in with your email address and password, or sign up. All you need is your customer number, email address, and first and last name. Still not sure? Then try out ViGuide on your PC in demo mode.
Choose the right ViGuide package
Viessmann ViGuide provides you with data-driven decision-making tools so you can work more efficiently and achieve more with less effort. With the ViGuide Pro and Plus packages, you can expand your capabilities beyond basic monitoring, control, and troubleshooting.
You can find a free demo version at viguide.viessmann-climatesolutions.com.
Smart Home components
With the Viessmann Smart Climate System—which consists of a climate sensor and radiator thermostats—homeowners can easily and individually control the comfort levels in the rooms where the components are installed. As an trade partner, you create the ideal conditions for this: Using ViGuide, you assist with configuring room settings and commissioning the devices.
