Remotely monitor all of your customers' systems from anywhere. As the central control tool, ViGuide is a vital part of your toolbox.
Monitor your online installations remotely and deal with problems as soon as they occur. As a web application and mobile app, ViGuide is accessible anywhere, any time and on any device without needing updates.
It lets you perform a range of important tasks more efficiently, expand your portfolio of customer services and boost customer satisfaction. All you need is a heating system with a connected gateway (Vitoconnect or new electronic platform) and a customer who uses the ViCare smartphone app.
Your customers can rest assured that you always have a remote eye on their facility, ensure that it runs perfectly and can quickly rectify any problems, in some cases even before they occur.
Works remotely and on site. Works on any mobile device. Works in all use cases. Software that grows in line with your business.
All of this makes ViGuide your number one online services tool!
View details of each fault and call up a description of the cause and action recommended by Viessmann.
The ViGuide mobile app is available on both iOS and Android devices. As a partner, it will continue to offer you the option of putting a new electronic platform heating system into operation.
Putting a new heating system into operation simply, quickly and safely – ViGuide app makes it easy. The tool for your smartphone makes commissioning easier for you, considerably reduces the time it takes to hand it over to the system operator and can be used practically without prior experience.
The app guides you through the commissioning procedure in four steps:
Log in and try it for yourself. Get to grips with ViGuide by directly starting your own system or that of a member of your staff. Still not signed up? Contact your Viessmann sales advisor.
ViCare is the key to unlocking your ViGuide experience. ViCare makes operating the heating system very straightforward and intuitive for your customers. For example, they are able to preset the temperature they find most comfortable. And a very important feature for your customers: They can immediately connect to their trade partner.
The Vitoconnect 100 WiFi module is the interface between boiler and app and is hardwired to the Vitotronic control unit. A wall mounted adaptor measuring only 10 x 10 centimetres is provided, with a plug-in power supply unit included in the standard delivery.
The Vitoconnect 100 hooks up to the local WiFi network via plug & play. To register, all you need to do is use your smartphone to scan the QR code attached. The Vitoconnect 100 is compatible with mobile terminal devices with iOS (V8.0 or higher) and Android (V 4.4 or higher) operating systems.
Once the ViCare app is up and running, you can set up Vitoconnect and also get linked up to your local contractor in Vitoguide.
The Vitoconnect 100 incorporates a comprehensive approach to security, which has successfully passed a VDE Smart Home information security test.