We use our best endeavours to ensure that our products are manufactured without any manufacturing or material defects. Our standard terms and conditions guarantee that we will fix or replace any manufacturing or material defects free of charge within a period of 2 years from the date of delivery.
When you purchase a boiler from Viessmann, you can be assured that you are buying a quality appliance backed up by years of engineering expertise. Each of the boiler models within our comprehensive range is equipped with cutting-edge technology and sets new benchmarks. To ensure that you are getting the most out of your Vitodens boiler during the course of its service life, we offer a range of warranty options which will provide you with peace of mind.
Many of our boilers come with a comprehensive 5 year parts and labour warranty, as standard. With other boilers, you have the option to extend this if it is installed by a Viessmann Trained Installer. Full details of the warranty information for specific boilers can be found below.
Vitosol 100-FM, 200-FM, 200-TM & 300-TM:
Specifically the warranty for the solar collectors only is 5 years from the date of delivery. During this period the warranty covers your solar collector against manufacturing/material defects for both parts and labour. All other components are covered by standard terms and conditions. Applies to collectors installed after January 2009.
Vitovolt 200 PV module:
MCS certificate number: MCS BBA 0007/4
The warranty is in-line with the manufacturers warranty and is defined in two categories.
Specifically the warranty for the solar modules (type listed above), factory assembled DC connectors and cables only, is 10 years from the date of delivery. During this period the warranty covers your solar modules against manufacturing/material defects for both parts and labour. All other components are covered by standard terms and conditions. Applies to modules delivered after September 2011.
If solar modules fail to conform to this warranty, Viessmann will, at its discretion, either repair or replace the product, or refund the then current market price of the solar modules. The repair, replacement or refund remedy shall be the sole and exclusive remedy provided under the warranty and shall not extend beyond the period of the warranty.
We recommend the use of SMA inverters with our solar modules.The inverter types covered by the warranty are listed in our price list.
For the above named products, you receive an SMA factory warranty valid for 5 years from the date of purchase. The SMA factory warranty covers any costs which you incur for repair or replacement parts during the warranty period, subject to the conditions listed below. This is not associated with a durability warranty.
You have the possibility of purchasing an extension of this SMA factory warranty within the 5 year term, this does not apply to the PV Offset Box. The cost will be based on the respective SMA price list valid at the time the warranty extension is taken up.
The factory warranty does not cover damages that occur due to the following reasons:
Neither does it cover cosmetic defects which do not influence the energy production.
The standard warranty for the stainless steel vessel is 25 years from the date of delivery, provided that certain conditions are met. During this period the warranty covers your stainless steel vessel against manufacturing/material defects for both parts and labour. All other components are covered by standard terms and conditions. Please contact Viessmann After Sales Service on 01952 675060 to confirm these conditions.
Should your product develop a fault during its warranty period please contact your original installer, or alternatively Viessmann After Sales Service on 01952 675060.
We operate a number of different warranty options depending on if you are a homeowner, an installer trained through the Viessmann Academy or a non-Viessmann trained installer.
Find all the details you need to get started on the link below.